שיחת הטלפון המאתגרת: סיפור באנגלית לתלמידים

08 Jun

08Jun

בתרגיל האזנה זה, מריה, שלמדה אנגלית לא מזמן, מתקשרת לשירות לקוחות. תרגיל זה יעזור לכם לשפר את כישורי ההאזנה באנגלית ואת היכולת להבין שיחות יומיומיות מעשיות. לאחר האזנה לקטע, תענו על שאלות לגבי השיחה כדי לבדוק את ההבנה שלכם. בהצלחה!

Questions:

Part 1: Multiple Choice (5 Questions)

1. Why did Maria decide to call her internet service provider?

a. To upgrade her plan.

b. To report slow internet connection.

c. To cancel her service.

d. To inquire about billing.

2. What information did the customer service representative ask for first?

a. Maria’s address

b. Maria’s account number

c. Maria’s phone number

d. Maria’s email

3. What did the blinking internet light on the modem indicate?

a. The modem was turned off

b. The signal was strong

c. There was an issue with the signal

d. The modem was overheating

4. What did John ask Maria to do to troubleshoot the issue?

a. Restart the computer

b. Reset the modem to factory settings

c. Connect the computer directly to the modem with an Ethernet cable

d. Change the Wi-Fi password

5. What did the technician find that was causing the internet issue?

a. A faulty modem

b. A damaged cable

c. An old router

d. Software problems

Part 2: True or False (3 Questions)

6. True or False: Maria had never tried restarting her modem and router before calling customer service.

7. True or False: The customer service representative diagnosed the problem as a router issue.

8. True or False: The technician confirmed that Maria’s connection was stable after replacing the damaged cable.

Part 3: Short Answer (2 Questions)

9. Describe the setup of Maria's internet devices at home.

10. What advice did John give Maria to mention to the technician upon arrival?

הערות

The Challenging Phone Call - תרגיל שמיעה סיפור על שירות לקוחות באנגלית

Questions: