קראו את הטקסט הבא וענו על השאלות שלאחר מכן. מבחן בגרות לדוגמא מודול D לתלמידים הלומדים ל3 ו4 יחידות בגרות באנגלית.

The Value of Apologies

I Maya was seventeen when she started her first job at a small café near her school. She worked three afternoons a week, taking orders and clearing tables. On her fourth day she made a mistake that she still remembers. A customer had asked for tea without sugar, and Maya, in a hurry, brought him a cup with two spoonfuls in it.

II The customer was not pleased. He pushed the cup away and said, loudly enough for the whole café to hear, that nobody listens any more. Maya felt her face turn red. She wanted to explain that the café was full, that three other tables were waiting, and that she had been working since two o'clock. Instead she said, "Sorry, I'll bring you another one," and walked quickly to the kitchen.

III Her manager, Ilan, was standing by the counter. He had heard everything. Maya expected him to be angry, but he asked her only one question: "Did you tell him you were sorry, or did you tell him you were busy?" Maya thought about it. She had said the word "sorry," but everything in her voice had been about herself.

IV She went back to the table with a fresh cup. This time she stopped, looked at the customer and said, "I brought you the wrong drink. That was my mistake, and I'm sorry." The man looked up, surprised. He nodded, and then, to Maya's astonishment, he apologised as well – for shouting.

V Maya still works at the café on weekends. She has made other mistakes since then, and she has learned that the words matter less than what stands behind them. "Anyone can say sorry," she says. "The hard part is meaning it while people are watching you."

Questions

Answer questions 1-10 in English according to the text. In questions 1, 3 and 5, circle the number of the correct answer. In the other questions, follow the instructions.

1. What do we learn about Maya in paragraph I?

i) How often she worked at the café.

ii) Why she needed the money.

iii) Which school she attended.

2. What mistake did Maya make? (paragraph I)

ANSWER:……………………………………………………………………… .

3. How did the customer react to the mistake? (paragraph II)

i) He quietly asked for a different drink.

ii) He complained loudly so that everyone could hear.

iii) He left the café without paying.

4. Give ONE reason Maya wanted to give the customer for her mistake. (paragraph II)

ANSWER:……………………………………………………………………… .

5. What did Ilan want to know? (paragraph III)

i) Whether Maya had really apologised or only made an excuse.

ii) Whether Maya wanted to go home early.

iii) Whether the customer had paid for his drink.

6. According to paragraph III, what did Maya realise about the way she had spoken?

ANSWER:……………………………………………………………………… .

7. COMPLETE THE SENTENCE.

When Maya returned to the table, she told the customer that the mistake was …………………………………………………………………. .

8. According to paragraph IV, what did Maya do the second time?

PUT A √ BY THE TWO CORRECT ANSWERS.

i) She looked at the customer.

ii) She explained how busy the café was.

iii) She said that the mistake was hers.

iv) She asked her manager to speak to him.

v) She refused to bring another drink.

9. What surprised Maya at the end of paragraph IV?

ANSWER: …………………………………………………………………. .

10. What does Maya mean when she says that "the hard part is meaning it while people are watching you"? Explain IN YOUR OWN WORDS.

ANSWER: …………………………………………………………………. .