בתרגיל האזנה זה, מריה, שלמדה אנגלית לא מזמן, מתקשרת לשירות לקוחות. תרגיל זה יעזור לכם לשפר את כישורי ההאזנה באנגלית ואת היכולת להבין שיחות יומיומיות מעשיות. לאחר האזנה לקטע, תענו על שאלות לגבי השיחה כדי לבדוק את ההבנה שלכם. בהצלחה!
Questions:
Part 1: Multiple Choice (5 Questions)
a. To upgrade her plan.
b. To report slow internet connection.
c. To cancel her service.
d. To inquire about billing.
a. Maria’s address
b. Maria’s account number
c. Maria’s phone number
d. Maria’s email
a. The modem was turned off
b. The signal was strong
c. There was an issue with the signal
d. The modem was overheating
a. Restart the computer
b. Reset the modem to factory settings
c. Connect the computer directly to the modem with an Ethernet cable
d. Change the Wi-Fi password
a. A faulty modem
b. A damaged cable
c. An old router
d. Software problems
Part 2: True or False (3 Questions)
Part 3: Short Answer (2 Questions)
9. Describe the setup of Maria's internet devices at home.
10. What advice did John give Maria to
1. b
2. b
3. c
4. c
5. b
6. False
7. False
8. True
9. Maria had a separate modem and router for her internet setup at home.
10. John advised Maria to mention the issues she had been experiencing and to inform the technician that there might be a line attenuation problem.
